We proudly stand behind our products with a 5 year warranty against manufacturer defects with one exception; drivers are warrantied against manufacturer defect for 90 days. This warranty extends to the original owner of the product and the product must have been purchased from an authorized Trickfish Amplification dealer. The owner must present to us the sales invoice that clearly shows the dealer’s name, store location or website, product model and date of purchase. We do not warranty against abuse, water damage, fire, physical force, modification, improper installation, power surges or brownouts, or any other damage caused by a third party. Please contact us or call us at 281-220-7248 to obtain a Return Authorization number for the repair. Depending on the nature of the repair we may have the unit sent to us or have the owner take it to a local repair facility. The owner will be responsible for freight charges to the repair facility and if it is deemed, at our discretion, that the repairs needed fall under the guidelines of the warranty, we will pay the return freight.
Warranty
Return & Refund Policy
Returns
All returns must have a “Return Authorization” number so call us and get that RA# first.
You have 10 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging with all the original pack-out materials.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. If there are things missing (like the manual or cables) or if there’s any physical damage then there will be a re-stock charge of up to 15%.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non¬refundable.
If you receive a refund, the cost of the initial shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item, CONTACT US.
(Policies and specifications are subject to change without notice.)